Frequently Asked Questions
If your question isn’t covered, reach out—our team replies within two business days.
How long do I keep course access?
You receive lifetime access, including future updates to the purchased edition. If we ship a major new edition, existing learners get a discounted upgrade.
How often are courses updated?
We revise courses at least twice per year. Changelogs list adjustments to frameworks, examples, and worksheets, with a “last updated” date.
Do you offer live cohorts?
Yes. Selected courses run optional 4–6 week cohorts with weekly workshops and feedback. Cohort seats are limited for quality (no fake scarcity).
Do you issue certificates?
Upon completion and quiz pass, you can download a certificate of completion stating the course, date, and skills covered.
What is the refund policy?
We offer a 14-day refund if you have viewed less than 30% of the lessons. We do not guarantee specific business outcomes.
Can my team get licenses?
Yes, teams can purchase seat packs with centralized billing and onboarding. Contact us for 10+ seat pricing.
What background do I need?
Beginner tracks assume no prior experience. Intermediate and Advanced courses list prerequisites clearly in the catalog modal.
Do you provide templates?
Yes—spreadsheets, briefs, and QA checklists. They are included with your course files and updated alongside lessons.
How do I get support?
Email [email protected]. We also maintain an internal knowledge base referenced throughout the courses.